Privacy Policy

Important Information and who we are

This Privacy Policy explains how ‘K’ Road Dairy & Flowers (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you interact with our website, contact us, or purchase our products.

We are a New Zealand–based local business operating in accordance with the Privacy Act 2020 (NZ). We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This website is intended for general customers and is not specifically targeted at children. We do not knowingly collect personal information from children.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details provided on our website.

Third-party links

Our website may contain links to third-party websites, services, or social media platforms (such as WhatsApp, Google Maps, or social media pages).

Please note that we do not control these third-party websites and are not responsible for their privacy practices or content. When you leave our website, we encourage you to review the privacy policies of any third-party sites you visit.

The data we collect about you

Personal information means information about an identifiable individual.

Depending on how you interact with us, we may collect the following types of personal information:

  • Identity Data – such as your name

  • Contact Data – such as your phone number or email address

  • Order Information – including product selections, flower preferences, colour requests, and order notes

  • Delivery Information – such as delivery address and delivery instructions (if applicable)

  • Payment-related Information – limited to transaction references where payments are handled by third-party providers (we do not store full card details)

  • Technical Data – such as IP address, browser type, and basic usage data through cookies or analytics tools

We do not collect sensitive personal information such as health data, biometric data, or criminal records.

How is your personal data collected?

We collect personal information in the following ways:

  • Direct interactions
    When you:

    • place an order or make an enquiry through our website

    • contact us via phone, email, WhatsApp, or contact forms

    • request information about our products or services

  • Automated technologies
    When you browse our website, we may automatically collect limited technical information through cookies and similar technologies to help improve website performance and user experience.

  • Third-party services
    We may receive limited information from trusted third-party service providers such as website analytics tools, payment gateways, or delivery services, only where necessary to provide our services.

Purposes for which we will use your personal data

We use your personal information only where necessary and for legitimate business purposes, including to:

  • process and fulfil orders

  • communicate with you about your orders or enquiries

  • arrange delivery or pickup of products

  • respond to customer questions or feedback

  • improve our website, products, and services

  • comply with legal and regulatory obligations

We will only use your personal information for the purpose for which it was collected, unless we reasonably believe another use is permitted under the Privacy Act 2020.

Marketing

We may contact you with updates, promotions, or information about our products only if:

  • you have requested information from us, or

  • you have given consent to receive marketing communications.

You can opt out of receiving marketing messages at any time by:

  • using the unsubscribe link (where applicable), or

  • contacting us directly.

We do not sell or rent your personal information to third parties for marketing purposes.

Change of purpose

If we need to use your personal information for a new purpose that is not related to the original reason it was collected, we will:

  • assess whether the new purpose is permitted under the Privacy Act 2020, and

  • notify you where required, or seek your consent if necessary.

We will not use your personal information in a way that is unfair, misleading, or unlawful.